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A healthcare worker carefully draws blood from a donor, emphasizing the life-saving act of giving blood in a well-equipped medical facility.

A day in the life of a phlebotomist is a lot more than its job description. A phlebotomist is someone who handles equipment for drawing blood and performs phlebotomies through venipuncture. Phlebotomist often work with medical assistant and other medical staff members in major medical fields. Due to the nature of the job, phlebotomists meet with patients of all ages, some of whom don’t enjoy having bloodwork done. In these situations, it is up to the phlebotomist to mediate the situation and have these essential skills handy.

1. Empathy

It’s important to be empathetic when performing procedures whether you are a nurse or medical assistant or a phlebotomist because many people feel uncomfortable around needles, especially the thought of drawing blood. Being understanding and friendly help calm patients that are nervous or afraid by letting them know their comfort comes first and that they’re in good hands.

2. Verbal Communication Skills

Good communication skills allow you to communicate with your patient and answer any questions or concerns they might have. Giving a clear response will show patients that you’re well versed and proficient in your work, and will make patients feel more comfortable asking questions and vocalizing concerns with you. This skill is important to all medical fields workers whether you are a doctor, nurse, medical assistant or a phlebotomist.

3. Attentiveness

Given the nature of the job, it’s important for phlebotomists to be focused at all times. From accurate data entry to handling sharp equipment, a phlebotomist’s job relies on being observant and alert of their surroundings. Phlebotomists also have to be aware of how their patient is feeling. Some may feel faint after a blood draw but may want to continue, so it is up to the phlebotomist to determine how to proceed.

4. Dependability

As a medical assistant or phlebotomist, dependability means being on time to the office. It means being accurate when entering data and being responsible when you’re with a patient. Phlebotomy is essential to forming a diagnosis, or having a blood transfusion, so it’s a job that must be taken seriously.

5. Multitasking

Medical fields workers like medical assistant, phlebotomists or nurse assistant often have tight schedules that require them to be able to manage their time and work in a well-paced manner. Seeing one patient after another can mean you have to plan your schedule and breaks ahead of time.

A Career in Phlebotomy

These skills are helpful to have as a phlebotomist and will help you get along with patients and fellow medical colleagues alike. Keep in mind that these skills can always be developed and improved with practice, so don’t rule out a career in phlebotomy if you’re feeling hesitant. Combine a certification in phlebotomy with the right soft skills and you’ll find success as a phlebotomist. Begin your career as a phlebotomist with our phlebotomy technician program or our medical assistant program today!