Office Procedure

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Course Description

This course stresses all business skills and those competencies required of the office worker in today’s business environment. The course provides realistic and meaningful experiences to strengthen student’s administrative skills and knowledge of business procedures and technological skills.

The role of the administrative assistant will be analyzed as well as the global influences that affect the way business is conducted.

You will learn

Office Procedures will assist students in learning and practicing important office procedures, such as basic banking, records management, postal and courier services, telephone and fax services, dealing with the public, and using the Internet to research information.

PART 1: The Office in a Changing Business World

CHAPTER 1 : The Office Environment

The Office Today
The Office in Relation to the Total Organization
Your Role in an Office

CHAPTER 2 : Office Competencies

Employment Outlook
Employment Competencies

CHAPTER 3 : Managing Information to Enhance Productivity

Information Management and Technology
Information Systems and Resources

PART 2: Communicating Effectively

CHAPTER 4 : Communicating in Written Form

Reading and Writing at Work
Business Correspondence
Business Reports and Related Documents

CHAPTER 5 : Communicating Orally

Listening and Speaking
Planning and Preparing a Presentation
Delivering a Presentation

CHAPTER 6 : Telephone Communications

Telephone Technology and Services
Effective Telephone Communications

PART 3: Processing and Understanding Financial Information

CHAPTER 7 : Banking and Payroll

Banking Procedures
Payroll and Employee Benefits

CHAPTER 8 : Financial Reports and Procedures

Financial Reports
Financial Procedures

PART 4: Managing Your Work Life

CHAPTER 9 : Time and Workstation Management

Managing Your Time
Workstation Management and Office Safety

CHAPTER 10 : Meetings and Travel

Planning and Participating in Meetings
Arranging Travel

CHAPTER 11 : Records Management

Introduction to Records Management
Managing Physical Records
Managing Electronic Records

CHAPTER 12 : Processing Mail

Incoming Mail Processes
Outgoing Mail Processes